by CSM-Shield-WSI | Dec 6, 2024 | CSM Skills
A Customer Success Manager is a vital role in the subscription economy, responsible for bringing in recurring monthly or annual revenue from clients and ensuring the long-term success of clients on the platform. If you’re interested in a career that allows you...
by CSM-Shield-WSI | Dec 6, 2024 | CSM Skills
As a Customer Success Manager, I use my personal experiences to tell a story – in fact I use it in all of my blog posts. Storytelling doesn’t just have to be for famous celebrities or politicians. I’ll share how you can harness the power of storytelling to be a...
by CSM-Shield-WSI | Dec 6, 2024 | CSM Skills
There are many skills that a great Customer Success Manager possesses, but I want to highlight two hard skills to make you a competitive candidate. I want to preface that these skills are not required as a CSM. But are they going to make you stand out on an...
by CSM-Shield-WSI | Dec 6, 2024 | CSM Skills
Passion In order to be a great Customer Success Manager, one of the most important skills is to be passionate about helping people. In customer service, having that passion for putting the customer first will always shine through and have a tremendous effect on your...
