by CSM-Shield-WSI | Dec 6, 2024 | Best Practices
Today, there are a multitude of distractions I face as a Customer Success Manager. As I prepare for a meeting, I have to remind myself to silence Slack, Gmail, my phone and all the tools and gadgets that keep our daily lives running. And this list doesn’t even include...
by CSM-Shield-WSI | Dec 6, 2024 | Best Practices, Blog
We often hear Customer Success Managers talk about a Quarterly Business Review (QBR) or Executive Business Review (EBR), but what exactly does that entail? A Business Review is a strategic recurring meeting used to share valuable insights on the partnership with...
by CSM-Shield-WSI | Dec 6, 2024 | Best Practices
In our previous blog, we discussed where to search for a Customer Success Manager role, but what happens when you find a great fit? If your resume is not in good shape, you will be wasting your time applying to Customer Success Manager roles. Let’s review some tips to...
