by CSM-Shield-WSI | Dec 6, 2024 | Cross Collaboration
What is cross functional collaboration? As a Customer Success Manager, your goal is to be the main point of contact and resource for your client. Oftentimes, you will not have the answer and will need to work with many different roles and departments to ensure your...
by CSM-Shield-WSI | Dec 6, 2024 | Cross Collaboration
It’s often easy to mix up Customer Support with Customer Success. A Customer Support or customer service role is reactive. When a customer calls in with an issue, the goal of the representative is to resolve the issue quickly and accurately to the customer’s...
