by CSM-Shield-WSI | Dec 15, 2024 | Career Advancement
As economic shifts reshape the SaaS landscape, the role of the Customer Success Manager (CSM) is evolving with emerging career paths. Once focused solely on customer retention and satisfaction, CSMs are now stepping into new, specialized roles that reflect the growing...
by CSM-Shield-WSI | Dec 6, 2024 | Career Advancement
Are you interested in a career path that combines customer service and business strategy? If so, we’ll explore how the Customer Success Manager (CSM) role might be a great career path for you. As a CSM, you will be responsible for ensuring that your...
