by CSM-Shield-WSI | Dec 6, 2024 | Best Practices
As a Customer Success Manager, it’s important to have a strong LinkedIn profile and develop your online brand, especially if you’re looking for your next role. While this is not an exhaustive list, we’re going to discuss 24 ways to bring your brand...
by CSM-Shield-WSI | Dec 6, 2024 | Best Practices
If you’re looking for a job as a Customer Success Manager, you know that having the best resume is the first step to landing an interview. Your resume needs to showcase your skills and achievements in a way that makes you stand out from other candidates. In this...
by CSM-Shield-WSI | Dec 6, 2024 | Best Practices, CSM Skills
Reflecting back on my journey as a Customer Success Manager, I realize just how much I didn’t know. You’ll never stop learning in this role or any role for that matter and continuous learning should always be the goal. I wanted to share valuable lessons...
by CSM-Shield-WSI | Dec 6, 2024 | Best Practices, Interviews
Job interviews are nerve-racking, not just for Customer Success Managers, but for any role! But what if you learned some tricks to help you navigate the interview process like a pro? Well, I’m going to do exactly that. I’ll help you channel some simple,...
by CSM-Shield-WSI | Dec 6, 2024 | Best Practices
At the heart of a Customer Success Manager’s role is communicating effectively with all parties, customers and colleagues alike. How do you build strong communication skills and win over your customers? Instead of making assumptions, let’s look at the science and...
by CSM-Shield-WSI | Dec 6, 2024 | Best Practices
For Customer Success Managers or for any field for that matter, mentors are very powerful. When you look back and say, ‘I wish I knew back then what I know now,’ I definitely would put mentorship in this bucket. While I personally did not have a mentor, I wish I had...
